Skip Navigation
PowerCampus Logo Close Window

2025 Winter Regular Semester
BUS 296/Lecture/B - Operations Management | Credits 3.00
Concepts and practices of the management of product quality in a business organization are introduced. The course will utilize a Total Quality Management (TQM) perspective. Initially, students will learn the principles by which a consumer-based definition of quality is determined, and then develop methodologies, tools and practices which ensure that quality is ‘built into’ products (meaning manufactured goods and/or services). Various tools, such as Pareto charts, x-charts and cause-and-effect diagrams will be developed, as well as more comprehensive techniques such as Quality Function Deployment (QFD). Relevant organizational issues such as the need for quality data and information systems and the role of leadership, will also be examined. Students will be expected to display competence in the use of the techniques and practices in various quality measurement and enhancement projects. Several group projects will be assigned.

Registration Type Traditional
Fees N/A
Instructors Barbosa, Silvano
Duration 1/9/2025 - 4/14/2025
Schedule Monday  4:00 PM - 5:20 PM;  Keyano College Campu, Arts Centre, Room 122
Wednesday  4:00 PM - 5:20 PM;  Keyano College Campu, Arts Centre, Room 122
Prerequisites (( BUS 110 / Lecture <min grade = D, min credit = 3.00> or BUS 110 / Lecture <min grade = CR, min credit = 3.00> ) and ( BUS 191 / Lecture <min grade = D, min credit = 3.00> or BUS 191 / Lecture <min grade = CR, min credit = 3.00> )) or Instructor Permission Required from Chair, Program
Corequisites N/A
Credit Types Letter Grade
Class 110 Seats | 67 Remaining
Open (Minimum Met)

Primary population and other student populations allowed to register for this course:
 Primary Population# Others Allowed# Others Registered
Campus  Keyano College - Main Campus00
Program  Credit00
College  Bus US Academic Upgr00
Department  Business Admin1100
Curriculum  Bus Adm Mgmt Dip11016